Privacy and cookie policy
The Cargo Katsaragakis website has no user accounts and no online payments; it only has a form for quote requests. Below we explain the data it processes, under the EU General Data Protection Regulation 2016/679 (GDPR) and Greek law 4624/2019.
Data controller
[Επωνυμία επιχείρησης — π.χ. Ονοματεπώνυμο ιδιοκτήτη], VAT no. [ΑΦΜ]
Tria Monastiria, 741 00 Rethymno, Crete · Polykratous 38, 182 33 Agios Ioannis Rentis, Greece
Phone: +30 28310 24011
Email: info@katsaragakis.gr
What we process
- AI assistant ("Ask us"). What you type in the chat is sent to Anthropic PBC (USA), which provides the AI, only to produce the answer. We don't ask for or need your name, email or phone number, so please don't type personal details. The conversation is kept only in your browser (sessionStorage) and is deleted when you close the tab. Anthropic does not use this data to train models and keeps it for a limited time under its own terms.
- Technical data. Like any server, our web server logs your IP address, the time and the page requested, for security and proper operation. The IP is also used briefly to limit the number of questions to the assistant.
- Google map. The map loads only if you choose to open it. Google LLC then receives your IP address and may set its own cookies, under the Google privacy policy.
- Quote form. Name, phone, email (optional), type of job, origin and destination, date, size, floors and anything you write in the details. These are sent by email to the company, only to give you a quote and organise the job. The same applies when you ask for a quote by phone.
We use no analytics (such as Google Analytics), no advertising cookies and no social media pixels. Fonts and photos load from our own server.
Legal basis
Legitimate interest in keeping the site secure and answering your questions (Art. 6(1)(f) GDPR), preparing your quote and performing the job (Art. 6(1)(b)) and your consent for the Google map (Art. 6(1)(a)), which you can withdraw at any time.
Recipients and transfers outside the EU
Our hosting provider, Anthropic PBC (AI assistant) and, with your consent, Google LLC (map). Anthropic and Google are based in the USA; transfers rely on the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework. We never sell or share your data with anyone else.
How long we keep data
Server logs are kept for up to 6 months. The assistant's question limit is cleared after one hour. Quote requests that do not lead to a job are deleted within 12 months; customer records are kept as long as tax law requires.
Cookies and browser storage
| Name | Purpose | Duration | Type |
|---|---|---|---|
| ps-consent | Remembers your cookie choice | 12 months | Necessary (localStorage) |
| ps-ai-… | Keeps your chat with the assistant while the tab is open | Until the tab is closed | Necessary (sessionStorage) |
| Google cookies (e.g. NID) | Set by Google only if you open the map | As set by Google | Third party, with consent |
You can change your choice at any time via at the bottom of every page.
Your rights
You have the right to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw your consent. Contact us on +30 28310 24011, info@katsaragakis.gr. You can also lodge a complaint with the Hellenic Data Protection Authority.
Changes
If anything changes we will update this page. Last updated: November 2026.